Service and support

Our aftersales is focused on support, advice and recommendations towards our customers.

In many occasions a simple advice may lead to a solution to ensure long-lasting and flawless operations. We need your input!

Ask us! We are there to guarantee our products for your application.


SalesTeam Meefil BV



TECHNICAL SUPPORT

In some occassions customers are in the need for support after the purchase of our product. Althought all products leave our permises with a manual and or technical description, our sales department will support you with your any service related question.

Do you have Skype? If so, try to contact us and start a chat with our sales department by clicking the Skype button below. You might want to leave a text message. We are using Skype during office hours.


Contact us using the online form and select PLEASE CONTACT ME. Clearly describe your request and references and submit the form. We will contact you !


RMA PROCEDURES

In the event that products needs to be send or returned to Meefil, RMA procedures apply. The RMA procedure starts with any of 3 possible causes : technical problem with the product, wrong purchase or product does not comply. The purpose of RMA is to prioritize customer care towards the customer in order to instantly solve your problem. Shipments without RMA reference do not have priority.

We have 4 kinds of RMA procedures :

1.
Guarantee, products does not function correctly or failed

2.
Commercial, supply does not match PO or purchase mistake has been made.

3.

Repair, products failed and need factory repair

4.
Investigation, technical evaluation report to either find out why product is failed or if product comply to the requirements.

In order to start the RMA procedure (prior to your shipment !) contact us. Use the online form and select

RMA - I WISH TO REPORT A REPAIR REQUEST
RMA - I WISH TO REPORT A RETURN REQUEST

Clearly describe your request with this mandatory information :

- itemno. and or product reference(s)
- quantity of the products
- reason of RMA request (see above, 1 to 4)


Q&A

Q.
I sent an online inquiry, when do I receive a quotation ?
A.
Your request will be delivered instantly upon submission, quotations for standard products usually require 2-4 hours.
If we cannot prepare our quotation within this timeslot, we will confirm receipt and further details automatically.

Q.
I need urgent support, how do I contact sales during the evening, weekends and public holidays.
A.
Our sales department is available as described under contact us. For urgent requirements please contact our sales department both by phone (voicemail) and email. We will contact you. Please note that extra T&C applies to this service.

Q.
Tell me which T&C apply regarding warrantly and liability.
A.
All T&C regarding product warranty & liability is transparant to the T&C applicable for each individual manufacturer/supplier of the product being purchased. As per definition product warranty applies to products of which failure occurs during startup if the product is used in a application for which the product was designed for.

Meefil BV declines any kind of consequential loss(es), regardless if consequences results from warrenty failure(s) or circumstances beyond control, such as delayed or terminated dispatches.

Supply and delivery of products are subject to the 'Algemene Verkoop- en Leveringsvoorwaarden' of Meefil BV. A copy will be send on request. Meefil BV declines all other Terms and/or conditions.


SalesTeam Meefil BV